Domestic and Commercial Cleaning

Cleaning Services

 BHCG will provide the Cleaning Service in a proper manner for the Client at the Area in consideration of you paying the Charges to us.

 BHCG shall supply all the necessary labour to carry out works to the satisfaction of the Client’s and any required materials will be provided upon mutual agreement between  BHCG and the Client.

BHCG shall supply competent workpeople in the numbers required, suitable for the types of work to be carried out.

 BHCG shall undertake positive identification and Security Vetting, as set out in the communication, on all its subcontractors attending the Client’s premises.

BHCG shall comply as regards to the work to be performed within the site with the rules, regulations, and requirements in force for the duration of the job.. All materials used or supplied by BHCG are environmentally friendly. For health and safety reasons bleach is a banned substance.

Your obligations

The Client shall provide free of charge:

 All necessary light, hot water and other facilities which may be reasonably required to enable BHCG to provide the service; and

 Suitable and safe accommodation for such equipment and materials as BHCG deems necessary to leave on the Client’s premises.

 The Client agrees to accept additional charges for any wasted journeys due to the Client’s failure to observe an appointment, delays in carrying out the work or cancellations as a result of the Client’s failure to allow access or provide proper instructions.

 The Client agrees to obtain and maintain all necessary licences, permissions and consents which may be required before the Commencement Date.

 3.4 Abusive, harassing or offensive behaviour is unacceptable, whether verbal, physical or visual. This includes any demeaning, insulting, embarrassing or intimidating behaviour directed at any cleaner or employee of BHCG related to race, colour, gender, national origin, age, religious creed, physical or mental disability, marital status, pregnancy, sexual orientation, veteran status, citizenship or another characteristic protected by law. If any such behaviour or conduct is discovered, whether directly or indirectly by BHCG, the contract will be terminated with immediate effect and no refunds will be due. 

Charges

 Invoices will be submitted in advance and will be due for payment within 14 days of submissiion, unless agreed otherwise by both parties in writing. 

  If you do not make a payment within 14 days of the due date or as otherwise provided for in the Agreement then we shall be entitled to: 

 require you to pay, in advance, for any Cleaning Services (or any part of the Cleaning Services) or any Other Services which have not yet been performed; and

 not perform any further Cleaning Services (or any part of the Cleaning Services).

 We may increase the Charges by giving you no less than 14 days’ prior written notice, provided that:

 you may terminate the Agreement by giving 1 month’ notice in writing within 14 days following any such notice of increased Charges; and

 in the absence of such notice you shall have accepted the increase to the Charges.

 We may, on written notice, increase the Charges to take account of increases in the cost of providing the Cleaning Services or as a reflection of market conditions and, where relevant, any Additional Services as a result of changes in relevant laws or regulations. 

  Notwithstanding the above, we may increase the Charges based on yearly increases of The London Living Wage (LLW). As a Living Wage contractor Brite House Cleaning Group has committed to the following:
all its contractors including, those who are engaged in delivering services under a contract for a specific client, are paid at or above the LLW as determined by GLA;
To increase the amount of London Living Wage paid to  contractors by the amount of any increase to the London Living Wage as announced by GLA within 3 months of such an announcement. 

Exclusions

 We shall not be liable for any loss or damage unless notified in writing within 72 hours of the event that may give rise to a claim, as any delay makes an investigation difficult. We will have the right to make good any loss or damage for which we are liable in lieu of making payment. 

We will not be liable for damage to crockery or glassware arising during the collection or washing up of these articles.

We will not be liable for the disposal of any items placed in, under or on waste paper or rubbish bins.

 We shall not be liable under any circumstances for any loss,expense, damage, delay, costs or compensation, whether direct, indirect or consequential, which may be suffered or incurred by the Client arising from or in any way connected with:

 A cleaning job not complete due to the lack of suitable equipment, lack of hot water or electricity, or equipment not in full working order;

Third party entering or present at the Client’s premises during the cleaning process;

An existing damage to Client’s property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the Cleaner using the Client’s cleaning equipment and materials;

 Any damages caused by faulty or not in full working order equipment or materials supplied by the Client;

Any damages worth £500.00 or less;

Use of subcontractors

We may use a subcontractor to provide some or all of the Cleaning Services and/or any Other Services where appropriate.

 We will be responsible for the work of a subcontractor to the same standard as stated in the Agreement and the Specification or as agreed by the Parti

Termination

 Either Party may terminate the Agreement, at any time, on written notice to the other Party

 Either Party may give no less than 2 months notice to the other party to terminate this Agreement on the last day of the Contractual Term, or the last day of the contract term following any earlier renewal, though if either party fails to do so for any reason, this Agreement will be automatically renewed for a further term equivalent to the Contractual Term. 

 Any notice to be given under the Agreement shall be in writing and shall be sent by email or by first class mail to the address of the relevant Party set out in the Quote. 

 These terms and conditions come into effect on commencement of cleaning services by BHCG for the Client and the information enclosed are to be read and interpreted in conjunction with the contract between BHCG and the Client. BHCG reserves its right to amend these Terms without prior notice and the Client agrees to acknowledge any changes in due time.